Aiming to upgrade its offer towards customers, MERIS has formed organized and professional service in order to improve operations of the users and provide security and support at all times. Our service technicians are always available in the field.
MERIS provides service of equipment and devices of all represented companies for the territory of Serbia, Montenegro, Macedonia and the Republic of Srpska.
The main task of the service is to provide reliable operation of equipment and devices during the warranty and after warranty period. Service is carried out at service stations, which are equipped with all the necessary service tools, equipment and software for diagnostics and setting. Skilled service technicians, who have completed training in the training centers of the equipment manufacturer, operate with service equipment and software. Services we offer:
- repair during the warranty and after warranty period
- verification of the functionality and accuracy
- test, calibration and issuing certificates of controlled flowmeters
- maintenance contracts
- temporary flow measurement
- preventative maintenance
- training for use and maintenance
- supervision of erection and installation equipment and devices
Repair during the warranty and after warranty period:
We provide quality repair by installing original spare parts that are available to users 5 years after production date of equipment and devices. Repairs are carried out at the customer site, in MERIS workshop or at external service organization which is authorized by the manufacturer.
Verification of the functionality and accuracy
FieldCheck system enables us to verify validity and accuracy of flowmeters Endress + Hauser without removal from the pipeline.
We test temperature transmitter with all types of temperature probes, range from 40 ° to 250 ° and pressure transmitter, range from -1bar to 20bar. For these tests we use a dry bath from manufacturer “Amatek” Denmark and multifunction calibrator from manufacturer “Beamex” Finland.
After completing the test, we issue a verification sheet with complete test results.
Test, calibration and issuing certificates of controlled flowmeters
We do online calibration without removing flowmeter from the pipeline with mobile etalon “Promass83” with accuracy of 0.1%.
The opportunity to make a maintenance contract is a special benefit that we offer to our customers. These contracts provide proper and reliable work of measuring devices of our customers. The contract defines the terms of periodic tests and response time for emergency repairs. This method of maintenance of devices allows continuous and properly work of measuring devices with minimum maintenance costs.
Temporary flow measurement
The ultrasonic flowmeter from manufacturer Endress + Hauser Switzerland, provides temporary measure of flow of liquids in pipes DN15 to DN4000 diameter. The measured values of the volume flow and total volume of liquids are stored in the logger. After completing of measurement, the measurement report is submitted to the customer. The report contains a table and a graph of the results of measurements in electronic or printed form.
In addition to the regular annual service, we provide preventive maintenance on the customer site for all devices.
Training for use and maintenance
Appreciating the customer’s needs, we organize training for use and maintenance of equipment. Training is carried out at the customer site or in MERIS premises, as appropriate.
Supervision of erection and installation equipment and devices
We provide supervision of erection in the form of consultations by phone, in writing or by presence of our specialist during installation. We provide dismantling of old equipment and installation of new equipment by the engagement of certified external companies.
We provide to our customers efficiently and effective commissioning done with the usage of the latest generation of service software and original technical documentation and implemented by professional and trained service technicians. The equipment used to perform the services:
Software: Field Care, ToF Tool, Readwin 2000, Commuwin II
Service system FieldCheck (hardware and software)
Dry bath ETC400, “Ametek”, Denmark
Multifunctional calibrator MC5 “Beamex”, Finland
Mobile etalon for test of flowmeters, Promass 83, E+H, Switzerland
Standard tools for repairing of pumps
Our service technicians are always available to all our customers who have doubts about the correctness of the assessment devices and equipment or any confusion about the processes.